Tribal Society Members

The Tribal Society Members loyalty programme ("the Programme") is operated by Tribal Trading Ltd ("Tribal Society", "we", "us"), 35 Whitechapel, Liverpool, England, L1 6BW. By joining the Programme you agree to these terms and conditions. They don't affect your statutory rights or the terms of any purchase you make from us.

1. Joining

• Membership is free, for individuals aged 13 or over, and limited to one account per person. Accounts are personal and can't be transferred, shared, sold or combined.
• You join through the app by providing your name and email address. We may email you a verification code to confirm the email address is yours. Please keep your details accurate and up to date.
• Employees of Tribal Trading Ltd may join the Programme.
• We may refuse, suspend or close membership where these terms are broken or where we reasonably suspect misuse or fraud (see section 8).

2. Earning points

• Members earn 10 points for every £1 spent on qualifying purchases: purchases at our Edge Lane, Liverpool store where your membership is attached to the sale at the till, and orders on tribalsociety.co.uk placed using your membership email address.
• Members earn 50 points for checking in by scanning the members' QR code in-store, limited to one check-in bonus per day.
• Members who choose to add their birthday receive 50 points on their birthday each year. Providing your birthday is optional.
• Points are earned on qualifying purchases made from the Programme's launch onwards. No points are awarded for anything purchased before launch. Where a qualifying purchase is made after launch using your email address before you join the app, any points it earns become visible when you join.
• Points are calculated on the amount actually paid (after discounts, excluding gift card purchases) and normally appear in your account immediately, though occasional delays can occur.

3. Refunds and returns

• If you return a purchase or receive a refund, the points earned on it are deducted from your balance. Partial returns deduct points proportionally.
• If a return relates to a purchase where you redeemed a reward or offer, we may adjust the refund or your points balance to reflect the benefit received, and points spent on a redeemed reward are not re-credited.

4. Spending points — rewards

• Points can be exchanged for the rewards shown in the app. Redeeming a reward deducts its points cost from your balance.
• Physical product rewards are collected in-store at Edge Lane only. Selected rewards (such as free delivery or online discounts) can be used on tribalsociety.co.uk.
• A £20 minimum spend applies when redeeming any reward, in-store or online.
• Reward codes are single-use, personal to you, valid for 6 months from redemption unless stated otherwise, and can't be exchanged for cash or combined with other codes unless we say so.
• Where a reward is a choice of items, availability may vary; we'll offer a reasonable alternative if an item is unavailable.

5. Daily offers

• Members may receive a personalised daily offer, unlocked by checking in at our Edge Lane store. Offers are redeemable in-store on the day they're unlocked unless stated otherwise, are single-use and personal to you.
• A £20 minimum spend applies when redeeming any offer, in-store or online.
• Offers are selected by us (for example based on your purchase history with us) and vary between members. We decide what's offered, and offers may change or be withdrawn at any time.

6. Points balance, expiry and value

• Your balance is shown in the app. If there's ever a discrepancy, our Programme records are authoritative — contact us and we'll investigate.
• Points expire if your account is inactive (no purchase or check-in) for 12 months.
• Points and rewards have no cash value, are not property, and can't be sold or transferred.

7. Your data and messages

• To run the Programme we process your name, email address, your date of birth if you choose to provide it, and your purchase and check-in history with us. Our service providers (including our loyalty and point-of-sale platforms) process this data on our behalf.
• As a member you'll receive service messages about your account, such as points and reward confirmations.
• Marketing emails are optional and only sent if you opt in (available where you're 16 or over). You can opt out at any time via the unsubscribe link or by contacting us.
• You can ask us to access, correct or delete your data at any time. Deleting your account ends your membership and any points are lost. Contact: sales@tribalsociety.co.uk.

8. Fair use

• We may suspend or close accounts, and cancel points, rewards or offers, where we reasonably believe there has been fraud, abuse of the Programme (including duplicate accounts, misuse of check-ins, or sharing of single-use codes), or a breach of these terms.

9. Changes to the Programme

• We may change these terms, the ways points are earned, the rewards, offers and their values, or suspend or end the Programme at any time. The current terms are always available in the app. For significant changes or if the Programme ends, we'll give reasonable notice by email where possible.
• You can leave the Programme at any time by emailing sales@tribalsociety.co.uk. Leaving forfeits any remaining points.

10. Liability and law

• Nothing in these terms limits our liability where it would be unlawful to do so. Otherwise, we're not liable for indirect losses connected with the Programme, or for interruptions, errors or events beyond our reasonable control affecting the Programme or app.
• These terms are governed by the laws of England and Wales.